Frequently Asked Questions
Here are answers to some common questions about shopping with Kinza Clothing.
🛍️ Orders & Payments
What payment methods do you accept?
We accept major credit cards, debit cards, and online banking. All payments are processed securely.
Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, contact us at support@kinzaclothing.com as soon as possible. We’ll do our best to help.
🚚 Shipping
Where do you ship to?
We ship across Malaysia and internationally. Shipping options and rates are shown at checkout.
How long does delivery take?
Local orders typically arrive within 3–5 business days. International delivery may take 7–14 business days depending on your location.
How can I track my order?
Once your order ships, you’ll receive a tracking link via email.
🔄 Returns & Exchanges
What’s your return policy?
You can return eligible items within 7 days of receiving your order. Items must be unused and in original condition. See our Refund & Returns Policy for full details.
Can I exchange an item?
Yes — if the item is in stock and meets our return criteria. Contact us to arrange an exchange.
👗 Products & Sizing
How do I choose the right size?
Each product page includes a size guide. If you’re unsure, feel free to reach out — we’re happy to help.
Are your items true to size?
Most of our pieces follow standard sizing, but fit may vary slightly by style. Check the product description for notes.
📞 Contact & Support
How can I reach you?
Email us anytime at support@kinzaclothing.com. We typically respond within 24–48 hours.
Do you have a physical store?
We’re currently online-only, based in Kuala Lumpur, Malaysia.